Remote Support Information

If your internet connection is still functioning properly***, we may be able to resolve issues remotely.  Standard Fee is $40USD for 1/2 – hour  $75USD for 1 hour consultation**.  You will be able to watch as we manipulate your configuration and do diagnostics. You may disconnect at any time. Charges will still apply (minimum $40USD).  

1) Click here to Download the Bonsteel Computer Services Remote Support Program.   This program allows us to take over your machine remotely.  Do not run the program until we instruct you to do so. Place it on your desktop or someplace you can access easily.   This program will not allow access unless you explicitly grant permission, by connecting manually from your PC.

2) Call 937-291-9751 to arrange an appointment for remote support.  *


*Service Not available for dial-up clients.   

**For various reasons this option is not always sufficient for resolving issues.  A site call or bringing the PC to the shop may be required.   A portion of the Online Support charges may apply towards additional services, if results are not achieved via remote access.

***Your Internet connection may still be viable, even if you cannot visit web sites.  Your browser setup may be part of the problem.



Payment can be made via PayPal:

 

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